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Toolbox Tips


Short videos that help you begin making changes in your business and let you get a feel for what you'll be working on in the Tradies Toolbox Coaching Program.

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Congratulations Steve Dyer


https://www.smallfish.us/congratulations-steve-dyer-2/

Steve Dyer from Cavalier Homes Northern Rivers in Australia, was presented with two prestigious awards on Saturday at the Master Builders Association Regional Awards. Cavalier Homes builds affordable, quality homes and gives a service that its customers enjoy from start to finish. As their business coach, we decided that what they...

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A Day With Jack Daly


https://www.smallfish.us/a-day-with-jack-daly-2/

Yesterday I had the opportunity to go to a sales training day with Jack Daly. This is a man of immense experience, wisdom and energy who can relay his message simply and effectively. The take-aways for me were: • Change your voicemail daily – let people know what you are doing...

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A Reflection on Self-Esteem


https://www.smallfish.us/a-reflection-on-self-esteem-2/

As some of you know, I’m a bit of a fan of Seth Godin and his blog. He writes with considerable insight about marketing and brings an attitude of sincerity and genuineness that is missing from much of modern marketing. Read this blog post. He talks about how people with low...

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Rewards for Good Customer Service


https://www.smallfish.us/rewards-for-good-customer-service-2/

Customers reward good Customer Service by spending 8% more. It’s official, according to a report comissioned by American Express World Service Australia, customers reward good customer service by spending 8% more. Its a simple as showing polite respect and welcoming people to your business. Don’t pester them because there is a...

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Lessons for Business from the World Cup


https://www.smallfish.us/lessons-for-business-from-the-world-cup-2/

As the Spanish celebrate, and the rest of us commiserate our team’s losses at the Football World Cup, it is a good chance to look back at some of the lessons that we can take forward into our businesses. • New Zealand’s undefeated run against Slovakia, Paraguay and the reigning world...

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Does Your Business Have A Cookbook?


https://www.smallfish.us/does-your-business-have-a-cookbook-2/

I recently attended my weekly BNI meeting in Perth, Australia and had the privilege of being able to listen to Rey Chan from Websmart Design present on the topic of “Usefulness” in relation to websites. As Rey said “Bells & whistles wear off, but usefulness never does”. But there was one...

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SME Revenue Grows with Social Media


https://www.smallfish.us/sme-revenue-grows-with-social-media-2/

According to a poll taken in Australia by Melbourne IT eBiz Review, small businesses using social media to leverage online business are likely to achieve greater revenue. This is great news for those of us with a SME and a social networking addiction! Click here to check out the full article...

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