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Toolbox Tips


Short videos that help you begin making changes in your business and let you get a feel for what you'll be working on in the Tradies Toolbox Coaching Program.

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When you lose your best customer

When you lose your best customer


https://www.smallfish.us/business-tips/when-you-lose-your-best-customer/

They’re that wonderful customer. You’ve worked with them for years, but now they’re gone. This has happened to my clients on occasion, and it really hurts. It can shake them to their foundation if they let it. Here’s how I’ve helped pull them back from the ledge. The first two principles...

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ghosting's a thing

Yeah, ghosting’s a thing!


https://www.smallfish.us/business-tips/yeah-ghostings-a-thing/

You’ve probably heard the stories by now. An employee just chooses to disappear one day without a trace. No contact at all. It doesn’t really matter where this phenomenon came from. What matters is what it tells you about your organization. And yes, it really hurts. There are a few reasons...

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Hiring for values

Hiring for values


https://www.smallfish.us/business-tips/hiring-for-values/

Like most people, my values have changed quite slowly during my life. I can identify a few distinct places where values shifted – like when I graduated from college – but it’s not common. As I’ve aged, I’ve become clearer about what my values are – but it’s more about learning...

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Confidence comes after

Confidence comes after


https://www.smallfish.us/business-tips/confidence-comes-after/

I can get stuck in planning things, and perhaps you can as well. It’s a way to attempt to control risk. It builds your confidence to make a decision and start moving. At least you hope it does. But here’s the secret: The confidence actually comes after achieving something. Even if...

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Job (Dis)satisfaction

Job (Dis)satisfaction


https://www.smallfish.us/business-tips/job-dissatisfaction/

The absence of job dissatisfaction is not satisfaction, much less engagement. That was a powerful conclusion from the research of Fredrick Herzberg back in the middle of the last century, and it is certainly true today. It’s a fundamental principle of how we engage employees and others who work for us....

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The perfect customers

The perfect customers


https://www.smallfish.us/business-tips/the-perfect-customers/

I just released a new webinar, so I wanted to make sure you’re able to take advantage of it. You can connect for free with the information down below – and these webinars are always live, not recorded. I’m digging into the struggle that we all have with attracting the right...

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am-i-the-only-one-who-cares

Am I the only one who cares?


https://www.smallfish.us/business-tips/am-i-the-only-one-who-cares/

Being driven by ethical values can seem a bit lonely. After all, the world seems to be screaming at us to focus on making money. The money is great, it’s absolutely necessary. But what about making an impact? Since you’re still reading this, I assume you’re one of the ones who...

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